Give us a temporary and secure remote access to your computer, via TeamViewer, so that we can help you!
Please download and run this file: https://www.imagilys.com/download/TeamViewerQS-idc2jj5pk8.exe
Send us your ID and password via email.
We'll get a temporary remote access to your computer. During the session, we can communicate via voice, via the chat window, or we can work alone. At the end of the session, the password expires, so that your computer is protected.